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Frequently Asked Questions
All questions
Using Flo
Why do I need a leak detection system?
Because water damage is the #1 preventable cause of homeowners insurance claims in the U.S. each year. The average home is 2x more likely to experience water damage than it is fire or theft combined. We have security and fire alarms but nothing to protect our home from water damage, leaky pipes, toilets, and sinks. Not to mention possible savings on your homeowners insurance, water bill, etc.
How is Flo different than water sensor alarms?
Flo monitors the home’s entire water supply (i.e. plumbing), including behind walls with a single device. Sensors are only able to monitor the area they’re placed (e.g. under a sink, near a water heater). Sensor’s beep if water hits them. Flo alerts your smartphone if it detects any abnormal water event (e.g. left the bathtub running, a toilet is continuing to run, a pipe bursts in your wall, etc.). Flo allows you to shutoff the water wherever you are to protect your home. Sensors just beep.
Do I get a discount through my homeowners insurance if I have Flo installed?
Although we can’t guarantee a discount on your homeowners insurance, we’ve found that if you call your insurance provider and tell them that you have a Flo Leak Detection System installed, it’s possible that they’ll give you a discount on your policy.
Where is the Flo device installed?
Flo is installed on the main water supply line after the main shutoff and before any pipes split into the home.
Can I install Flo myself?
We recommend that Flo is installed by a licensed installer or plumber.
Does Flo need a power connection?
Flo requires a standard 120V power connection to work.
My power outlet is too far, is it okay to use an extension cord?
Here’s a link to a Flo certified 25 ft. extension cord.
My plumbing is bigger than ¾ inch. Can I still install Flo?
Yes, Flo can be installed on up to 1 1/4 inch lines, with the use of proper fittings. If your line is over 1 1/4 inch, you can still install Flo, however there’s an increased risk of pressure loss. Contact Flo before installing on lines larger than 3/4 inch.
Can I install Flo in a home with a well system?
Yes, for well systems, we recommend installing the Flo device on the potable water line located after the well system pump and water storage tank. Installation of a wye strainer with 100 mesh screen and blow-down port is recommended prior to the Flo device to capture sediment particles.
Can I install Flo on my fire sprinkler line?
Do not install on fire suppression or sprinkler systems!
Is Flo compatible with a hot water recirculation loop?
Yes. Please note: In the event that Flo shuts off the home’s water supply, it’s recommended that the homeowner also shut off the recirculation pump to avoid unnecessary wear. It is also recommended that the power or pilot to the water heater/boiler also be shut off.
What is Learning Mode?
After Flo is installed, it will automatically go into a Learning mode for approximately the first week of use. During this time, the system is learning what is normal water use for your home. It’s important to use your water regularly during this period. Other modes are disabled during this period. After the device is done learning, it will automatically switch to the Home mode and begin securing the home.
What’s the difference between Home, Away, and Sleep modes?
Home mode is for normal or day-to-day use. Home Mode activates the regular protection expected from the Flo System. Away mode is for when you’re away from the home for an extended period of time, like on vacation. Because the system knows no one is home, it will take quicker action to protect the home if it detects any abnormal events. Sleep mode is for when you’re intentionally using an abnormal amount of water (e.g. filling a pool, etc.). This mode ignores all proactive and real-time tests, parameters, and quiets all alarm notifications, effectively putting Flo to sleep. Sleep mode should only be used when irregular water use is planned.
What happens if the power goes out?
Your Flo System does not turn your water off in the event of a power outage. If you want to turn your water off when the power is out (or in case of other emergencies), you can use the hex key and green manual knob on the Flo device to turn your water off/on. Please reference the instructional card provided with Flo on how to manually turn off/on the water. Damage can occur to the device if done incorrectly.
Can Flo automatically shut off the water?
Yes, in the event that Flo detects a critical leak in your home’s plumbing system, it can automatically shut off the water to protect your home. You can turn it back on through your Flo app, or by manually turning the green knob on the device. Please reference the instructional card provided with Flo on how to manually turn off/on the water. Permanent damage can occur to the device if done incorrectly.
What do I do if Flo shuts off my water?
If Flo shuts off water to a home, it has most likely taken action due to a critical condition, like prolonged water use or high rate of water flow. Check your alert history to see why the water was shut off. After this, we recommend inspecting your entire home for any visable water damage, you can also reference the email you’ll have received from Flo helping you diagnose where the problem might have come from. Once it is safe to do so, turn your water back on through your Flo Mobile App. Access the Control Panel from the menu, tap or slide the on / off switch at the bottom of the screen to allow water to flow back into the home.
Is there a manual shut off?
Yes, the green knob on the top of the device can be used to manually turn your water off / on. We recommend this only be used for emergencies though. To manually shut off or turn on the water use the supplied hex key, insert it into the hex cutout on the top of the knob, push down all the way, and turn one quarter turn (clockwise or counterclockwise) to the open or closed position. The valve status light will indicate a solid green LED when it is in the open position, and solid red when it is in the closed position. The knob must be completely pressed down before turning. Failing to do so risks permanent damage to the Flo device.
If Flo shuts off the water, will that damage any of my appliances?
Most appliances will be fine, but it is recommended to follow appliance manufacturers’ guidelines for handling extended periods with water shut-off for the following: re-circulating pumps, water heater, boiler. Please make sure downstream fixtures are open before opening the main water valve to the home. High-pressure and sudden fast water flow can cause internal damage to the Flo device or vulnerable fixtures.
Can Flo survive in hard water conditions?
Yes, Flo has been thoroughly tested and designed to withstand all common potable water conditions.
Will I still have water if the device stops working?
Yes. As long as the valve in the Flo device is in the open position, your water will flow through.
Does the Flo device monitor my irrigation?
Flo is designed and intended to protect the plumbing inside your home. A typical recommended installation will not monitor irrigation. However, you may choose to monitor all the water entering the property. You can do this by installing your Flo device before the irrigation branches off from the main supply line.
Does Flo work on both 2.4GHz and 5GHz wireless networks?
Flo is currently designed to operate solely under the 2.4GHz frequency range for wireless connectivity. The 2.4GHz band provides longer range compared the 5GHz.
Does the Flo device integrate with other smart home systems?
Flo is currently compatible with Amazon Alexa and more integrations are in development. Stay tuned!
What if my router does not support 2.4GHz?
Routers that support 5GHz will often operate under a dual-band mode and also support 2.4GHz devices. Refer to router instructions or contact the manufacturer for assistance. Use of a dual-band wireless network repeater/range extender that can connect to the 5GHz network will also allow 2.4GHz devices to be connected to the extended network. Please contact Flo support for more information.
Is the Flo water resistant?
Flo is safe for outdoor use and is water resistant. The Flo device is not, however, intended to be submerged in water.
Does the Flo device have a warranty?
Flo includes a 1 year limited warranty which covers any manufacturer defects. Click here for more information.