Delivery, Returns & Payments Policy
Once your order ships you will receive a confirmation email with the order details and tracking number
- R100 set delivery nationwide
- All orders are dispatched with our couriers and arrive within 1-4 working days provided that the product is in stock.
- You will be required to sign for delivery. We suggest providing a daytime address where someone will be able to sign between 9am and 5pm.
- If the recipient is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign e.g. staff.
- Every order has a tracking number, which can be used to trace your parcel online.
- We unfortunately do not deliver to P.O. Boxes.
- Returning incorrect product(s)
Rockithome will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should Rockithome deliver the incorrect product(s) to you please keep the product(s) in the origional packaging with all origional labels. Please email firstname.lastname@example.org with your order number and incorrect product(s) as soon as possible. Rockithome will resolve the error by arranging to collect the incorrect product(s) from you and deliver the correct product(s) as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
- Returning defective product(s)
We always do a tougher check before your order is shipped out to you. We do our best to make sure everything we send to our customers is in perfect condition, however if you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please let us know as soon as possible by emailing the team on email@example.com. Rockithome will request pictures of the defective product and will arrange to collect the product to then be inspected by the Rockithome Team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or
(b) have the product replaced at Rockithome’s expense (the decision between repairing or replacing being that of Rockithome depending on availability and other relevant circumstances.)
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Moodo, and then redelivered to you.
A product is not defective and you will not be entitled to any, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear or
(b) damage arising from incorrect usage of the product
Unless defective, the following product types may not under any circumstances be returned to Rockithome:
- Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Rockithome.
- Return procedure to be followed
As outlined in section 3 of this Delivery, Returns & Payment policy (Exclusions), please do not return any excluded items to Rockithome.
In the event of Rockithome having sent you an incorrect product, please follow the procedure as outlined in Section 1 of this Delivery, Returns & Payment Policy (Returning incorrect product(s).
Should you wish to return an item that is defective or faulty, please follow the procedure as outlined in Section 2 of this Delivery, Returns & Payment Policy (Returning defective product(s).
Payment options accepted Payment may be made via Visa and MasterCard.
Card acquiring and security Card transactions will be acquired for Gravel & Tour via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details Customer details will be stored by Rockithome separately from card details, which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).